77fdc Privacy Policy

Information We Collect

When you register for, access, or use the 77fdc platform, we collect certain categories of personal information. We limit collection to what is genuinely necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are described below.

Information You Provide Directly

This is data you submit to us voluntarily during registration, account management, or when contacting our support team:

• Identity data: Full legal name, date of birth, nationality, and gender — required to verify that you meet the 18+ eligibility threshold.
• Contact data: Mobile phone number and email address — used to communicate account notifications, transaction confirmations, and support responses.
• Verification documents: Copies of your National Identity Card (NID), passport, or other government-issued identification submitted during the Know Your Customer (KYC) verification process.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay numbers) and card details (card type, last four digits) where applicable. Full card numbers and PINs are never stored on 77fdc servers — they are handled exclusively by our PCI-compliant payment processing partners.
• Support communications: The content of messages you send to [email protected] or through any in-platform support channel, including your account username, the nature of your query, and any attachments you provide.

Information Collected Automatically

When you access the 77fdc platform, certain technical data is collected automatically through your browser or device:

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bet amounts placed, session duration, click patterns, and feature interactions — used to understand how players use the platform and to improve service quality.
• Transaction logs: A complete record of all deposits, withdrawals, bets, and bonus claims associated with your account, maintained for financial compliance and dispute resolution purposes.
• Geolocation data: General location derived from your IP address, used to verify that you are not accessing the platform from a prohibited jurisdiction. 77fdc does not access precise GPS-level location data.

How We Use Your Information

77fdc processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary processing activities and the lawful basis for each.

Marketing Communications

77fdc will only send you promotional messages — including bonus offers, seasonal promotions tied to events such as BPL, Eid, or Pohela Boishakh, and new game announcements — where you have explicitly opted in to receive such communications during registration or through your account preferences. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your notification settings within your account dashboard. Withdrawal of marketing consent does not affect the processing of transactional communications necessary for account operation.

Automated Decision-Making

77fdc uses automated systems to detect patterns associated with fraudulent activity, bonus abuse, underage gambling, and problem gambling behaviour. Where such systems flag an account for review, a human member of the 77fdc compliance team will assess the flagged data before any material decision — such as account suspension or withdrawal hold — is applied. You have the right to request human review of any automated decision that significantly affects you.

Sharing & Disclosure

77fdc does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual confidentiality terms. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network partners process transaction data solely for the purpose of executing deposits and withdrawals. They operate under their own regulated privacy frameworks.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum account data (typically a session token and player ID) required to launch and operate their games within the 77fdc platform. They do not receive your full identity profile.
• KYC and fraud prevention partners: Identity verification tools that assist us in validating documents submitted during the KYC process and monitoring for suspicious activity patterns.
• IT infrastructure providers: Cloud hosting and security vendors who provide the technical infrastructure on which the 77fdc platform operates, subject to strict access controls and encryption requirements.

Legal and Regulatory Disclosure

77fdc may disclose personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where we are legally required to do so — for example, in response to a court order, a lawful request from a government authority, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud or money laundering. In such cases, we will disclose only the minimum data necessary to satisfy the legal obligation and, where permitted by law, will endeavour to notify you of the disclosure.

Business Transfers

In the event that 77fdc undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the terms under which your data is processed, and you will retain the right to request deletion of your data if you do not wish it to be transferred.

Cookies & Tracking Technologies

The 77fdc platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to understand how players interact with different areas of the site. This section explains the types of cookies we use and how you can control them.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control optional cookies through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or security settings menus. Please note that disabling functional or analytics cookies will not prevent you from using the 77fdc platform, but it may affect the quality of your experience — for example, your session preferences may not be saved between visits. Strictly necessary and fraud-prevention cookies cannot be disabled as they are essential to platform security and operation.

Third-Party Analytics

Where analytics tools are deployed on the 77fdc platform, they are configured to anonymise IP addresses before data is stored and to respect browser-level do-not-track signals where technically feasible. 77fdc does not permit third-party advertising networks to place tracking pixels or cookies on the platform.

Data Security Measures

77fdc employs a layered approach to data security, combining technical controls, operational procedures, and access management policies to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser or device and the 77fdc platform is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Encryption at rest: Sensitive personal data stored on 77fdc servers — including identity documents and payment references — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff accounts are protected by multi-factor authentication, and access logs are maintained and reviewed regularly.
• Vulnerability management: The platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Payment security: 77fdc does not store full payment card numbers on its own servers. Card transactions are routed through PCI DSS-compliant payment processing environments operated by our banking partners.

Operational Procedures

All 77fdc staff who handle personal data are required to complete data protection training and are bound by confidentiality obligations. In the event of a data security incident that poses a risk to your rights and freedoms, 77fdc will notify affected players without undue delay and will take immediate remedial action to contain the incident and prevent further exposure.

Data Retention

77fdc retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, and reporting obligations. The principles governing our retention periods are set out below.

Active Account Data

While your 77fdc account remains active, we retain all personal data associated with the account — including identity records, payment history, transaction logs, and communications — to ensure uninterrupted service delivery, accurate account management, and compliance with our ongoing anti-money laundering obligations.

Data Following Account Closure

Upon closure of your 77fdc account — whether initiated by you or by 77fdc — we retain certain categories of personal data for the following periods:

Once a retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Where deletion is not technically immediately possible due to backup systems, the data will be isolated from active processing and deleted at the next scheduled purge cycle.

Your Privacy Rights

As a 77fdc player, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barrier. To exercise any of the rights described below, contact [email protected] from the email address associated with your account, clearly stating the right you wish to exercise and providing sufficient detail to identify your request. We will acknowledge your request within five business days and respond substantively within 30 calendar days.

Limitations on Erasure Requests

The right to erasure is not absolute. 77fdc may decline a deletion request where retaining the data is necessary to comply with a legal obligation (such as the five-year financial record-keeping requirement), to defend against a legal claim, or to fulfil a responsible gaming obligation — most notably, where the data forms part of a self-exclusion record that must be retained to prevent future re-registration by an excluded player.

Policy Updates & Contact

Changes to This Privacy Policy

77fdc reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the email address associated with their account and by displaying a prominent notice on the platform for a reasonable period prior to the changes taking effect. The "Last reviewed" date shown at the top of this page will be updated each time a revision is published.

Your continued use of the 77fdc platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with any material change, you are entitled to request account closure and deletion of your personal data (subject to applicable retention obligations) by contacting [email protected] before the revised policy takes effect.

Children's Privacy

The 77fdc platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account, delete the personal data in question, and return any deposited funds in accordance with our underage gambling prevention policy. If you believe a minor has accessed the platform, please notify us immediately at [email protected].

Links to Third-Party Platforms

This Privacy Policy applies solely to personal data collected and processed by 77fdc in connection with the 77fdc platform. It does not apply to third-party websites, payment platforms, or services that may be referenced in connection with the platform. 77fdc accepts no responsibility for the privacy practices of third parties, and we encourage you to review the privacy policies of any external service you use in connection with your 77fdc account — including your chosen mobile banking provider (bKash, Nagad, Rocket, Upay) and any card network provider.

Contact Our Data Protection Team

For all privacy-related enquiries, subject access requests, complaints, or data correction requests, please contact the 77fdc data protection team using the details below. Please include your account username and a clear description of your request so we can respond efficiently.

Email (plain text — not a clickable link): [email protected]

Response time: Within 5 business days for acknowledgement; within 30 calendar days for substantive response (Bangladesh Standard Time, UTC+6).